Frequent Questions
This FAQ provides quick answers to common questions, offering a starting point for individuals and families to understand the care options available. For more detailed information, contact our care team.
01. What is supported living?
Supported living refers to services that help individuals with disabilities live independently in their own home while receiving the support they need.
02. How does live-in care work?
Live-in care involves a care professional living in the home with the person requiring support to provide assistance and care 24 hours a day.
03. Can care services be tailored to individual needs?
Yes, care plans are highly personalised to cater to the unique needs, preferences, and schedules of each individual.
04. What qualifications do your support workers have?
Our support workers are qualified professionals who have undergone rigorous training and vetting processes, including background checks and health screenings.
05. How are emergencies handled in a live-in care setting?
Support Workers are trained to handle emergencies and follow an established protocol that includes contacting emergency services and notifying family members.
06. What is the process for matching caregivers with clients?
Caregivers are matched with clients based on the client’s needs, caregiver’s skill set, and mutual compatibility to ensure a good relationship.
07. Are your services covered by insurance or benefits?
Some services may be covered by insurance or eligible for benefits, depending on your policy and the type of care required.
08. How do you ensure the safety and well-being of clients?
We conduct regular assessments, have strict safety protocols in place, and ensure continuous training for our staff to address the evolving needs of clients.
09. What activities can supported living help with?
Supported living can assist with a range of activities, from household chores and personal care to medication management and community engagement.
10. How can I get started with your services?
The first step is to contact us for a consultation and assessment to discuss your needs and how our services can best support you or your loved one.
