Care Navigation Booklet
Helping You to Navigate the Care System
Understanding the care system can feel overwhelming, especially when searching for the right support for your loved one. That's why we've created a thorough guide to help you every step of the way, covering funding options, what to expect from specialist care, and how to access person-centred support. If you're exploring supported living in Surrey or elsewhere, our resources are here to make the process clearer.
Find our complete guide here and let's make informed choices together.
Who we are
Westbrook Care: More Than Just Care - We're a Beacon of Hope
OUR Services
How We Can Support Your Loved Ones
We know that every individual's needs are different. That's why our supported living services and care for complex needs are designed to be truly bespoke and person-centred. Our flexible support also includes in-home 24-hour care for those needing consistent, round-the-clock help.
For those who need specialist supported living, our team works in partnership with families and professionals, designing care and support plans from the ground up. From developing life skills and promoting independence, to managing health concerns and encouraging participation in local activities, our complete care plans help people not just live but flourish. When care needs change, we adapt, always placing the person at the centre of everything we do.
Where required, we identify and create supported housing partnerships to match every person's preference, with environments that feel like home.
Specialised Care to Suit All Requirements
Support for Learning Disabilities
Our person-centred care services are designed to empower people to build confidence and independence.
Comprehensive Epilepsy Support
Skilled staff provide expert monitoring, medication management, and bespoke support for those with complex epilepsy.
Acquired Brain Injury Care
Multidisciplinary teams coordinate rehabilitation, skill-building, and daily support.
Mental Health Supported Living
Flexible, specialist care promoting stability, mental wellness, and inclusion.
Physical Disabilities Support
Adapted environments and hands-on care for all levels of physical needs.
Behavioural Support
Practically trained teams manage challenging behaviour using patient, skilled strategies.
Why Us
Why Choose Westbrook Care?
Respect
Respect, Consistency, Safety, and Independence are the heart of what we do.
High Standard Living
We provide a high standard of supported living, with properties that are well equipped and homely.
Stability
Our staff never rotate unnecessarily, we create genuine relationships, promoting stable, familiar care.
Zero Agency
No agency staff. All care is from our dedicated, compassionate team.
Expertise
Practically trained support workers who support every complex need, including challenging behaviour and health concerns.
CQC Good Rated
CQC good-rated, we partner smoothly with families and healthcare professionals.
Flexible
Flexible, person-centred support that adapts to every individual.
Community
We encourage meaningful community engagement, supporting individuals to build confidence, relationships, and an active social life.
Testimonial
“I have had an exceptional experience with Westbrook Care. The range of training and retraining has helped me grow. Westbrook goes above and beyond to support both staff and clients. It's a privilege to be part of such a supportive environment.”
Simon Jacob, Support Worker
Success Story
Emma's Journey:
Overcoming Uncontrolled Epileptic Seizures and Finding Stability
With control over her epilepsy, Emma could rediscover activities she loves — cinema trips, new hobbies, and her first holiday in years
Before Care
Emma, a 30-year-old resident, struggled with regular epileptic seizures, often leading to frequent hospital admissions and failed placements. Before joining Westbrook Care, her life was dominated by lengthy hospital stays and an absence of any lasting stability. Her case demanded not only constant medical attention but also creative, evidence-based support.
Specialist Support
Our specialist team of trained epilepsy support workers, working alongside her neurologists and district nurses, designed a comprehensive, person-centred care plan to fully address Emma's needs. We implemented medication management, lifestyle changes, and personal support, always focusing on Emma's dignity and independence. Regular reviews and specialised training for our team brought consistency, safety, and peace of mind to Emma's life.
Stability & Life
As her condition stabilised, Emma's hospital admissions, fell away to the point where she has not been hospitalised for several years now. With control over her epilepsy, Emma could rediscover activities she enjoys, like cinema trips and new hobbies. She recently enjoyed a holiday in Brighton. Her journey is proof of what's possible with the right supported living in Surrey, safety, stability, and better quality of life.
Get In Touch
Contact Us Today
Looking for high-standard supported living in London, Surrey or the South East for your loved one?
Westbrook Care is here to help. Get in touch to discuss your needs, book an assessment, or find out more about our specialist support.
Address
Suite F 11, The Officers Mess, Coldstream Road,
Caterham,
Surrey, CR3 5QX
Regulated by the Care Quality Commission